اطباء بلا حدود تطلب موظف براتب 1203 من التخصص التالي اطباء بلا...المدينة : إربداطباء بلا حدود تطلب موظف براتب 1203 من التخصص التالي
اطباء بلا حدود تطلب موظف براتب 1203 من التخصص التالي
تعلن Médecins Sans Frontières (MSF) - Holland في اربد - الاردن عن حاجتها الى :
Project Coordinator Assistant - Irbid
Provide support to the Project Coordinator in the administrative part of coordination tasks, ensuring a smooth relation with local and national authorities,contributing to the context analysis and follow-up, providing translations and interpreting in order to ensure the smooth running of the project.
Assist the Project Coordinator in the drafting of correspondences with authorities and counterparts (government officials, UN agencies, NGOs, etc.) in order to ensure fluent and accurate communication flows.
Organize advocacy contacts and appointments for
the Project Coordinator with local authorities and partners to ensure the continuity of relations with local actors and involved counterparts.
Translate documents and act as an interpreter when needed.
Inform patients about specific issues related their legal status in Jordan and access to healthcare
and ways to render support if necessary.
To inform the PC and/or PMR or medical team about newly referred patients for MSF OCA provided NCD services or about any legal issues that will require support from MSF OCA.
Gain sound understanding of Humanitarian actors in Irbid and monitor services availability for urban
refugees in Irbid areas.
Collect information from patients on their background, current situation, main protection challenges, access to healthcare and other services and plans for the future.
Liaise with communities focusing on Syrian refugees, unregistered Syrian refugees and vulnerable Jordanians to provide orientation about MSF and the services provided and contribute to identify special needs.
Coordinate as focal point for external communication as requested by PC.
Collaborate closely with the medical team to complement activities and additional support needed during the process of patient care.
Actively participate in MSF meetings and trainings.
Salary: 1205 JOD
Contract: Six month fixed term contract with the possibility of switching into an open ended contract based on the overall performance & operational.
Essential previous working experience of at least two years in research, analysis and advocacy.
Essential experience with MSF or other NGOs.
Commitment, Flexibility, Stress Management,Teamwork.
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وظائف شاغرة لدى شركة امنية للاتصالات وظائف شاغرة لدى شركة امنية...وظائف شاغرة لدى شركة امنية للاتصالات
وظائف شاغرة لدى شركة امنية للاتصالات
تعلن شركة امنية للاتصالات عن حاجتها الى : A) JOB TITLE : WFM AND CC DEVELOPMENT TEAM LEADER CLOSING DATE : 2019-04-21T00:00:00 1. JOB PURPOSE The Workforce Management and Customer Care Development Team Leader is responsible for managing and leading daily CC activities aiming for maximum efficiency and cost-effectiveness, managing the CC schedule, monitoring agents attendance and adherence to schedules, generating all related CC reports and perform analysis, decide on needed headcounts for each function in the CC (Inbound, Outbound, Social Media), and advice on the suitable ratio for males & females in order to ensure agent’s satisfaction and achieve CC KPI’s, collecting & analyzing CC agents’ training needs, scheduling the trainings, reporting & analyzing training activities, and support in Retail training activities. 2. RESPONSIBILIES Meet CC Operations objectives Scheduling accuracy for continuous improvement, including making recommendations to improve efficiency and team member satisfaction Analyzing and incorporating key business drivers, initiatives, and growth into the demand forecast. Create all needed users for the current CCR’s and the new hires Provide CC Operation daily weekly & Monthly reports Assure resources utilization across all functions Scheduling for all CC functions Collecting & analyzing CC agents’ training needs. Scheduling CC trainings and provide reports and analysis. Responsible for any notification and follow-up for any CC facilities maintenance. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) Collecting and analyzing call-center statistics. Monitor real-time incidents and act accordingly for performance management of the CC. Ensure distribution of all the skill types per agent and make recommendations for call types priorities to enhance customer experience. Provide Retail Training Reports and analysis; Support in Retail training activities for reporting and evaluation part 3. MANAGERIAL RESPONSIBILITIES Provide guidance, instruction and direction to team members Assign roles and work load distribution, setting objectives Plan and organize the work of team members Provide needed development for team members (coordinate with HR) Provide coaching and performance feedback to team members Manage team’s performance (Performance appraisal is part of this cycle) Act as a point of reference for team in issues related to company strategy and direction (top down approach) Assure that team members are following Umniah policies and procedures and highlight any violation for the code of conduct Document the division policies and procedures in coordination with the Quality Assurance Manage the administrational requirements of the team (Attendance, Job Description…) Set the division annual plan in alignment with the department and company direction/strategy Define the division budget Manage the division performance and assign projects Reporting Retain talents and recommend actions with low performers Guarantee business continuity in his/her division 4. KNOWLEDGE AND SKILLS: Knowledge Of: Umniah Products & Services Customer Service & Call Center Industry, operations and KPI’s Data and financial analysis and statistical modeling Telephony platforms, ACD and WFM tools Skills In: Risk Management: Risk assessment techniques, Risk probability and estimation Manpower Planning Contact Center Performance Management Strong analytical skills, creative problem solving and a solutions oriented background. Leadership Very Good command of English language speaking and writing Very Good command in MS office applications; advance Excel skills 5. REQUIREMENTS Education: Bachelor Degree in business or any related fields. a minimum of 3 years in CC/WFM Knowledge of Telephony platforms, ACD and WFM tools B) JOB TITLE : GRADUATE ENGINEER INTERNS CLOSING DATE : 2019-09-01T00:00:00 GRADUATE ENGINEER INTERNS Umniah Chartered Program is a scheme for fresh graduates to join Umniah at entry-level positions for a period of four years’ training and employment.The Graduate Engineer Interns work with other engineers and specialists at workshop / site according to given instructions. Eligible candidates should Hold a university degree with a GPA OF 3.0/4 Pass related functional test based on the hosting department. SKILLS Successful engineer interns should be fast learners, use logic to solve problems and are personally committed to continuous improvement. EDUCATION Bachelor Degree in Telecommunication Engineering or any other related field. C) JOB TITLE : SHOP REPRESENTATIVE CLOSING DATE : 2019-10-01T00:00:00 1. JOB PURPOSE Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets. 2. RESPONSIBILITIES Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. 3. THE JOB ENTAILS EXPOSURE TO : Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process 4. REQUIREMENTS Education: Bachelor Degree in Business Administration or any related field. Work Experience: Officer: 0-3 years. Knowledge Of: Umniah Products and Services (functionality, price, availability) Umniah packages (products included, price, availability) Market Knowledge Skills In: Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications Good command in MS Office Excellent command of English language writing and speaking D) JOB TITLE : CONTACT CENTER REPRESENTATIVE CLOSING DATE : 2019-10-01T00:00:00 1. JOB PURPOSE Responsible for handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services in order to meet assigned KPI’s and achieve customer’s satisfaction. 2. RESPONSIBILITIES Handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services 3. THE JOB ENTAILS EXPOSURE TO: Handle all kinds of customers calls related to inquiries and requests of service (such as; subscription, handset usage, invoices, bill payments, change of offers, service fees, additional service and any new offers, product and services that Umniah would provide); in a prompt, courteous, friendly and professional manner. Educate customer on Umniah services and products offered and direct customer toward available resources for self-help/service (such as; IVR & Customer Care On-Line, and/or any other contact channel). Enter call type coding and tracking information completely and accurately Resolve customer complaints and issues to the satisfaction of the customer Enter customer data and other relevant information into call center database or other data repository, as required Schedule, assign a complete customer information case to back office for cases that cannot be solved on line following the call center processes & guidelines Provide call center management of all types of customer feedback on daily basis Alert call center direct management of issues and concerns that require escalation for complete resolution or which may indicate a larger, underlying problem (such as; network problem, system failure,…etc) Build a customer relationship, which add-value to the customer, leading to a long term profitable relationship Use customer service and sales skills to optimize the opportunity of each customer contact Maximize opportunities to up-sell and/or cross sell Umniah products and services Handle customers in a professional manner and efficient service delivery with consideration to the call load and number of waiting customers in queue Keep customers informed of global problems or scheduled down-time. Also keep them informed of progress on problems that cannot be resolved at point of call Keep peers and Team Leader/Coach, and/or supervisor, manager informed of trends, significant problems, unexpected delays Participate in individual and team trainings and meetings requested by management to ensure skill development and knowledge is up-to-date Participate into call center initiatives for increased effectiveness Participate in the company's business activities or any business needed as requested by Management 4. REQUIREMENTS Education: Bachelor Degree in Business Administration or any related field. Work Experience: Officer: 0 – 3 years. Knowledge Of: Umniah Products & Services: Umniah Products and Services (functionality, price, availability), Umniah packages (products included, price, availability), Subscription terms and conditions Customer Service & Call Center industry Skills In: Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Customer care applications, Lead generation and referral Process Management: Business processes and procedure Case Management skills Risk Management: Risk assessment techniques, Mitigation techniques, Risk probability and estimation Good command of English language speaking and writing Good command of MS office. Work environment: Excessive usage of handset – Work over shifts E) JOB TITLE : YOUTH UNIT TEAM MEMBER CLOSING DATE : 2019-10-02T00:00:00 1. JOB PURPOSE Responsible for promoting Umniah products and services for related segments, and support company initiatives and activities when needed. 2. RESPONSIBILITIES Work as prompters and representatives in Umniah events Sell Umniah offers and services to designated segment Support in operational and reporting duties and other departments upon need 3. REQUIREMENTS Education: Others undergraduates of any field. Work Experience: 0 years of experience. Certificates: NA. Knowledge Of: Telecom industry Products & Services Knowledge: Umniah Products and Services (functionality, price, availability), Umniah packages (products included, price, availability), Subscription terms and conditions Market Knowledge: Umniah's Competition, Mobile Telecommunications industry, Local Culture, Distribution channels, Consumer behavior and consumer segments Skills In: Selling Techniques: Consultative Selling, Negotiation techniques, Deal structuring, Persuasion and Deal closing, Relationship building, Cross and up selling techniques Excellent command of English language speaking and writing Good command of MS office
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مطلوب موظفين اداريين وحاسوب للعمل لدى أكاديمية الملكة رانيا...مطلوب موظفين اداريين وحاسوب للعمل لدى أكاديمية الملكة رانيا لتدريب المعلمين
مطلوب موظفين اداريين وحاسوب للعمل لدى أكاديمية الملكة رانيا لتدريب المعلمين
تعلن Queen Rania Teacher Academy في عمان - الاردن عن حاجتها الى :
1- Admission Officer
It is expected that the Admissions Officer will establish close working relationships with the Teacher Educators and other colleagues working with Student Teachers
The Admissions Officer will be part of a team supporting the delivery of the QRTA’s Education and Student Experience strategic ambitions, which are themselves vital to achieving QRTA’s overall corporate aims.
The role is a new role, to a newly established initial teacher education provision in Jordan. the Admissions Officer will be expected to carry out the responsibilities outlined below to ensure that the recruitment of Student Teachers is conducted efficiently and in a timely manner, that effective processes are in operation, that accurate records are kept and that recruitment targets are met.
Duties & Responsibilities:
1. Manage the admissions processing of the Initial Teacher Education Diploma (ITED) at QRTA, applying agreed criteria to make admissions decisions, consistently and fairly.
2. Communicate effectively with all relevant stakeholders, incl. handle telephone and email enquiries from prospective student teachers, their parents and/or partners, Ministry of Education (MOE) enquirers and advisers independently and in a timely and professional manner.
3. Process incoming applications for the ITED and carry out eligibility and compliance checks including checking qualifications, the validity of decisions and authenticity of results.
4. Enter decisions and generate offers using the electronic systems so designed, and other data bases with the aim of 100% accuracy.
5. Monitor the responses of applicants to decisions and provide data and written reports to the Academic Registrar and Programme Director on applicant status and workflow as required.
6. Ensure the correct procedures are followed when dealing with fraudulent applications, applicants with criminal convictions and under-age applicants.
7. Ensure that correct procedures are followed when dealing with non-Jordanian applicants and/or applicants who have not applied through the MOE
8. Liaise regularly with both academic (including Teacher Educators) and administrative staff.
9. Be responsible for developing, reviewing and organising the induction programme for new Student Teachers
10. Observe confidentiality in dealing with applicant data.
11. Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, fax or in person.
12. Monitor the data spread sheets generated by the system and help collate data relating to all admissions enquiries.
13. Assist with QRTA Open Days and attend marketing events at universities and schools as required.
14. Represent QRTA at teacher education conventions and conferences.
15. Assist with the production and distribution of publicity materials and updating of web pages.
16. Assist with the monitoring and updating of all information relating to admissions.
17. Act as secretary to relevant meetings and committees as required
18. Maintain a tidy and organised work area.
19. Assist with the provision of on-the-job training for new staff as the programme expands.
20. Liaise with colleagues carrying out similar functions for the in-service courses.
21. Filing, photocopying, ordering stationary.
22. Attend and minute meetings.
23. The post-holder may be asked to help other professional/administrative staff and undertake duties as requested by the Academic Registrar from time to time.
1. Bachelor’s degree in Business Administration or similar.
2. Experience of providing information and advice
3. Computer literate with experience of MS Word, Excel, Access and email packages
4. A confident user of databases and reporting tools
5. Ability to work with speed and accuracy
6. Well organised and accurate keeper of records
7. Prioritises work tasks and plans how deadlines will be met
8. Able to work effectively under pressure
9. Able to be helpful and supportive of other team members
10. Able to listen and take advice from colleagues
11. Excellent verbal and written communication skills in Arabic
12. Maintains a professional attitude
13. Able to work in an environment where change is a constant feature
14. Willing to undertake training
Desired Knowledge & Skills
1. Proven record of generalist administrative experience
2. Experience of working in a university
3. Thorough knowledge of data management and good practice including understanding of Jordanian legal requirements of holding and using personal data
4. Ability to minute meetings effectively
5. Bilingual, Arabic / English
6. Flexible, adaptable and willing to work occasional weekends and evenings
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2- Store Supervisor - Sr. Officer
he Warehouse Senior officer position is a senior position reporting to the Procurement & Logistics Manager; S/he is required to organize and manage all the operations in the storeroom. In this position, the storekeeper shall play a key role in the proper care and maintenance of the stock, including ordering, receiving, and managing inventory.
This is a full-time position. Standard days and hours of work are Sunday through Thursday 9:00 a.m. to 5 p.m. However, this position might involve staying afterhours for the receipt or handing goods, also, the position requires the physical ability to lift heavy items above and below shoulder height, and perform continuous standing, walking, reaching, and bending.
Warehouse Senior Officer Job Responsibilities:
1. Maintain receipts, records, and withdrawals of the store
2. Inspect deliveries for damage or discrepancies and report those to the concerned party
3. Rotate stock and coordinate the disposal of surpluses
4. Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
5. Coordinate the handling of the movement of equipment,
6. Plans and performs work that involves ordering, receiving, inspecting, returning, unloading, shelving, packing, labelling, delivering, and maintaining a perpetual inventory of forms, office supplies, and various types of equipment.
7. May participate in the selection, training and supervision of subordinates, when applicable.
8. Prepare and maintain routine records;
9. Estimate department needs;
10. Determine the quality and quantity of materials received in relation to prescribed specifications;
11. Work under pressure;
12. Organize and prioritize work;
13. Perform any required job of his/her direct manager.
1. Knowledge of proper bookkeeping and inventory management
2. Familiarity with standard concepts and best practices in a stockroom or warehouse environment
3. Analytical mind with ability to make accurate mathematical computations
4. Excellent written and verbal communication skills
5. Competencies in data entry, analysis, and management
6. Keen attention to detail and ability to effectively manage time
7. MS Office very good knowledge
8. Work well under pressure and with deadlines;
9. Strong leadership skills
10. interpersonal management
11. Customer service, and multitasking skills
12. Knowledge in Coding system & ERP system
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3- Recruitment Officer
The role of The Recruiting and Hiring function is attracting, screening, and selecting talent(s) for open positions within the Academy. They identify vacancies, develop position descriptions, formulate a strategic recruitment plan, review/screen applicants and, finally, select individuals to be hired. Upon selection of a new candidate, shall report to the HR Manager and will work closely with other HR Dept. Employees to perform the following:
1- Monitor and assist other departments’ managers/supervisors with hiring processes.
2- Coordinate and conduct applicant, reference checks, and social security number verification.
3- Maintain applicant flow, orientation and transfer request logs.
4- Create and maintain new hire and personnel files
5- Assist with orientation of new employees.
6- Monitor all hiring and recruitment processes.
7- Ensure accurate maintenance of all employee records and files (e.g., interview documents).
8- Create and maintain filing for recruitment.
9- Generate Human Resources data reports as necessary (i.e. number of vacancies, number of recruited employees, .. etc.)
10- Handle interviews Agendas in coordination with all the interviewers.
11- Follow all company policies and procedures;
12- Maintain confidentiality of proprietary information.
13- Speak with others using clear and professional language;
14- Prepare and review written documents accurately and completely;
15- Develop and maintain positive working relationships with others;
16- Manage the recruiting e-mail inbox;
17- Provide response to verbal or written candidates queries;
18- Handle the Interviews and appointments agenda;
19- Confers and coordinate with other members of HR and Administration staff;
20- Other duties as assigned.
1. Must possess strong communication skills in English & Arabic both written and spoken
2. Strong skills in the use of software applications to support document development and preparation.
3. Ability to act independently with minimum supervision
4. Work well in a team and ability to motivate staff
5. Contribute significantly to increase the standards of the HR Department
6. MenaItech System Knowledge is a must
1. University Degree or equivalent preferably HR related
2. Minimum of at least 5 years’ experience in a similar position
3. Bilingual – English & Arabic excellent language skills
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4- Computer Lab Technician
Offers general consultations for people who are working or studying in the lab.
• Provides instruction to all lab users on proper use of all equipment.
• Consults supervisors on more difficult issues.
• Ensures that computer lab equipment is being cared for properly by users.
• Makes sure food and beverages are not consumed in close proximity to computers.
• Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
• Diagnoses hardware problems and fix them or contacts the appropriate engineer to correct the problem.
• Supplies reference materials to help users learn how to use particular programs.
• Conducts regular maintenance on the computers in the lab.
• Maintains inventory of supplies, places orders and records of maintenance activities.
• Performs regular software backups.
• Changes toner in printers adds paper and otherwise ensures proper functioning of all printers in the lab.
• Sets up and shuts down the lab according to work hours.
• Guides lab users to safety in the event of a fire or other emergency.
• Strong knowledge in lab management system like NetOp.
• Has a good knowledge of interactive whiteboard software and can support users with technical knowledge as required.
• Ensures Interactive whiteboards are regularly calibrated
• Works closely with academic programme leads to ensure appropriate software is procured, maintained, used and evalauted.
• Procures and maintains appropriate technical equipment such as control equipment, data logging, computer microscopes etc
• Stays abreast of developments in educational software and keeps subject leaders informed of innovations.
• Attends education for technology conferences as appropriate to keep abreast with developments in the field
1. University degree in relevant field
2. 1-3 years’ experience in the educational field
3. Understanding key issues related to the education sector in Jordan
4. Excellent communication skills
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وظائف شاغرة لدى منظمة الاغاثة الدولية في الاردن وظائف شاغرة لدى...وظائف شاغرة لدى منظمة الاغاثة الدولية في الاردن
وظائف شاغرة لدى منظمة الاغاثة الدولية في الاردن
تعلن Premiere Urgence Internationale في عمان - الاردن عن حاجته الى :
HEALTH PROJECT OFFICER
POSITION GENERAL INFORMATION
Position: Health project Officer
Based in: Amman with regular field travel within Jordan
Under the direct supervision of: Project Manager
Direct management of: Community health facilitators and Outreach workers
Indirect management of: Volunteers
Works in cooperation with: The Community Medical advisor and Cash, Referral, MEAL, Finance, Admin, and Logistics Departments
ABOUT PREMIERE URGENCE- AIDE MEDICALE INTERNATIONALE (PUI)
Première Urgence Internationale (PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. Our teams are committed to supporting civilians’ victims of marginalization and exclusion, or hit by natural disasters, wars and economic collapses, by answering their fundamental needs. Our aim is to provide emergency relief to uprooted people in order to help them recover their dignity and regain self-sufficiency. The association leads in average 190 projects by year in the following sectors of intervention: food security, health, nutrition, construction and rehabilitation of infrastructures, water, sanitation, hygiene and economic recovery. PUI is providing assistance to around 5 million people in 20 countries – in Africa, Asia, Middle East, Eastern Europe and France.
As of July 2018, Jordan is the country hosting the third largest number of Syrian refugees with above 650,000 registered with UNHCR. In Jordan, the first response to the needs of the refugees was carried out by the host communities alongside Jordan civil society and charity organizations. However, the constant influx of people put significant strains on the already weak economic situation of the Jordanian population in the areas of refuge, with around 79% of the refugees living outside of camps.
Refugees struggle to meet their basic needs, relying on dwindling savings, growing loans, humanitarian assistance and resorting to negative coping mechanisms. 2/3 of the Syrian refugees live below the poverty line, with rent being their major expenditure.
Addressing fundamental needs of the most vulnerable refugees and Jordanians is a priority to be achieved through improved access to health for most vulnerable groups, psycho-social support for the most affected population, proposing alternative education for children out of school, improve living conditions for households in substandard shelters and supporting access to legal documentation (and thus to services).
Until 2020 at least, refugees and host communities will continue to co-exist and while tensions are rising in the communities, it is paramount to empower the communities to bounce back ensuring i) social cohesion, ii) development of sustainable economic opportunities and iii) support to public services.
Since 2013, PUI has been responding to the needs of most vulnerable populations affected by the Syria crisis in host communities.
Through a community-based approach, the objectives of PUI in Jordan are the following:
Provide emergency/life-saving cash assistance to most vulnerable population to meet their basic needs
Improve access to services for most vulnerable populations in host communities
Support initiatives at community level to ensure social cohesion and economic empowerment opportunities for most vulnerable populations.
The three pillars of PUI’s Community Programme that encourage social change include a) Knowledge and awareness raising of women, girls, boys, men and community leaders related to health, importance of education, prevention of early marriage and child labour/abuse, rights and promotion of services uptake, b) provision of services (informal education, PSS counseling, life-skills activities, health promotion and postnatal visits, case management including referral and follow-up) and alleviating measures such as cash transfers for reproductive health or education c) strengthen the capacities of community and local actors.
Following the GoJ decree issued in January 2018 revoking subsidiaries on public health services that were granted to Syrian Refugees, PUI has launched an emergency reproductive health project. This ECHO-funded project aims at improving access to health services and reduce the risk of mortality and morbidity within women and child population in the 4 governorates of Balqa, Madaba, Jerash and Ajloun. The project is supporting vulnerable pregnant women in Jordan (both Refugees and host community) by providing them with a tailored follow-up, cash assistance and awareness session. The program also enhances coordination with national and local health actors.
The Project Officer is responsible for the successful implementation of the project under the direct supervision of the Project Manager, and with the technical support and supervision of the community medical advisor. He/she ensures achievement of set objectives, respect of quality standards, and efficient mobilization of resources (HR, logs and financial). S/He coordinates closely with the project team, the health partners of the area of intervention, and with the CBO partners. S/He provides leadership to the project implementation while ensuing participative approach and result-oriented methodology. S/He addresses promptly any challenges that might arise.
Responsibilities and Tasks
PROJECT IMPLEMENTATION: S/He ensures the good quality of project implementation, facilitate its planning and smooth completion and coordination.
MONITORING AND REPORTING: S/He participates in the Monitoring of the project and production of relevant information and report about the activities implementation.
TEAM SUPERVISION, HUMAN RESOURCES, AND CAPACITY BUILDING S/He manages and supervise the team under his/her responsibility. S/He participates to their recruitment and provides capacity support as appropriate as well as team and cultural inclusion.
EXTERNAL REPRESENTATION, COORDINATION AND COMMUNICATION: S/He represents PUI during field meetings and coordinate with partners in PUI areas of intervention. S/He strengthens collaboration with external partners and facilitates the external and internal referral pathways and coordination
MISSION DEVELOPPEMENT: S/he participates to the mission development through strategy exercise and relevant needs assessment
Specific objectives and linked activities
She/he is responsible for the activities implementation and follow-up of the project in his/her area of intervention, ensuring quality of the services provided.
Under the supervision of the Project Manager, she/he participates in the elaboration of tools and guidelines regarding community health and protection mainstream.
She/he participates in the elaboration of support materials to be used by the team to ensure the high quality of their assignments.
She/he follows the project action plan with his or her staff and review it with her/his manager periodically accordingly with the project monitoring feedback from project, partners and/or other departments within PUI.
She/he ensures in her/his area of responsibility the continuous activities’ follow-up and makes sure that activity implementation is in-line with the work plan, the Project Monitoring Tool and other relevant project tools defined with her/his manager.
She/he alerts the Project Manager about any delay or challenges faced by the project implementation for adjustments to be made and she/he proposes solutions.
She/he informs her/his manager of any relevant issue related to the project implementation or the respect of PUI policies by field teams under his/her supervision, ensuring that proper policy, standards & codes of conduct are enforced.
She/he participates to the harmonization of efforts between the different areas of responsibility, including weekly coordination meetings to capture common challenges and lessons learned.
/he studies and implement correctly donor’s guidelines and internal PUI technical procedures and standards regarding activities implementations including logistic and financial process.
/he supervises and participates to the appropriate coordination with CbO’s in order to ensure the relevance and the acceptance of the project.
She/he participates to the beneficiary’s identification and selection by providing clean database and checking the distribution status for all beneficiaries and financial assistance of all beneficiaries.
She/he liaises with the MEAL Team Leader and the Cash Program Specialist in order to ensure that all information needed are available and relevant.
She/he is responsible for collecting all documents from beneficiaries related to cash distribution source of verification and sharing them with the Cash Program Specialist.
She/he follows the SoP’s related to all project activities implementation and participates to their update or creation if need be.
MONITORING AND REPORTING:
She/he provides inputs as necessary for reporting of field staff activity in order to collect accurate data on all activities and makes sure that all indicators are correctly documented.
She/he ensures that all activities have clear monitoring tools, framework and reporting mechanisms.
She/he ensures that activity progress is efficiently monitored through the regular collection and analysis of qualitative key indicators and field reports.
She/he is responsible to process, document, analyze and compile the results for her/his area of operations
She/he writes monthly reports on the activities implemented as requested by the Project Manager according to the project and management indicators.
She/he supports the consolidation of monitoring reports and documentation as set in the logframe sources of verification.
She/he assists the Project Manager in providing sufficient and detailed information for project reporting to donors and PUI Coordination team.
Based on the on-going monitoring of the activities, she/he ensures lessons learnt and success stories from the project are documented and reported to her/his manager.
TEAM SUPERVISION, HUMAN RESOURCES, AND CAPACITY BUILDING
She/he participates to the strict application and respect of the Internal Regulations by related staff;
She/he holds primary responsibility for the supervision of PUI staff in the area of responsibility and nurturing an effective working environment
S/he defines, with each member of his or her staff, an objective-setting and action plan for achieving project aims
S/he ensures a good communication between and among each member of his/her team through regular supervisory meetings (or other if needed);
She participates to the recruitment of his/her staff.
S/he manages interpersonal relationships between direct reports and strives to prevent and mitigate tension or conflict in a professional and respectful manner.
S/he participate in the identification of training needs, recommends training action internally or externally and participates in their provision and/or organization.
S/he proposes relevant changes to the organizational chart of the mission and contributes to its implementation, in collaboration with the Project Manager;
S/he ensures safety information concerning the area is properly collected, and that alerts or useful information are communicated in an appropriate way following the mission security tree.
S/he makes sure that PUI safety rules are followed in her/his area of responsibility. S/he also alerts the Project Manager if gaps are observed in order that corrective action should be taken.
She ensures that internal PUI guidelines and standard as PSEA, anti-fraud, child protection is known by the staff under his/her management and reports any problems faced in the field.
EXTERNAL REPRESENTATION, COORDINATION AND COMMUNICATION
She/he proactively organizes coordination meetings with the project team and with PUI partner staff for regular and ad hoc coordination efforts.
She/he organizes regular meetings with PUI Partners to share information on the activities, to follow-up on the work plan and the achievements in the Project Monitoring Tools.
She/he represents PUI and participates in bilateral and multilateral meetings in the field to strengthen PUI’s coordination and referral pathways.
Under the supervision of the Project Manager, she/he represents PUI during external meetings and coordinate with Partners in the field as necessary.
She/he provides to the Project Manager minutes of all meetings attended and raises any issue that is in PUI interest.
She facilitates the coordination with Jordanian authorities when necessary.
She/he implements the internal referral system between departments and the external referral system with partners and other agencies on the field.
She/he ensures the correct and efficient use of the tools for internal and external referrals and respect of guidelines and SoPs by his/her staff
She/he supports the follow-up of specific cases referred and liaises with the referral agencies.
She/he helps developing partnerships with relevant national and/or international organizations to create new external referral possibilities. She/he follows-up on new external referral opportunities, new potential partners or changes in the policies procedures related to people of concern’s protection and health and share the information with her/his manager.
She/he is the focal point for referral received by PUI. She/he makes sure that every case is handed-over, handled and followed-up by the team in the field, and always provides feedback on the assistance provided to the agency Partner.
She actively participates to the Internal meeting
She facilitates the communication within his/her team and other team projects as well as with the coordination team.
She/he participates to the mission development by gathering and sharing all relevant information and feeding analisys of the context and the needs.
She participates in the needs assessment when required.
Required Background, knowledge & Skills:
University degree in Humanitarian Action, Health, or related disciplines.
Mandatory a minimum 3 years previous experience in project implementation in the Humanitarian Sector. An experience in a similar position would be considered a strong asset.
Experienced in Case management, education projects, community health projects and psychosocial activities would be an added advantage.
Fluent in English and Arabic, oral and written.
Good command of Microsoft Office (Word, Excel, Outlook)
Required interpersonal skills:
Outstanding communication and presentation skills with the ability to articulate an idea clearly and concisely, with good understanding of at stakes
Strong organizational skills and good ability to make proactive suggestions.
Able to manage priorities, take initiatives and work without constant supervision
Excellent diplomacy skills with the ability to influence and negotiate.
Ability to work under pressure and handle stressful situation
Driving license mandatory and must be able to drive PUI vehicles.
HOW TO APPLY
To apply, please send your CV and a cover letter both in English with at least 2 reference contacts to: firstname.lastname@example.org
Please state the job title “Health Project Officer and your name" in the email subject line (applications that don’t have this reference will not be considered).
Deadline for applications is 31/5/2019 .
Applications that do not meet the specified minimum requirements, or received after the closing date will not be considered.
Candidates will be shortlisted on a regular basis and tests and interviews might be conducted before the deadline.
Please kindly note that only short-listed candidates will be contacted.
PUI strives to be an equal opportunities employer. PUI is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
All employees are expected to abide by the humanitarian principles, the Code of Conduct, PUI Charter and PUI above mentioned values.
تعلن اللجنة الدولية للاغاثة في عمان والمفرق الاردن عن حاجتها...تعلن اللجنة الدولية للاغاثة في عمان والمفرق - الاردن عن حاجتها الى :
تعلن اللجنة الدولية للاغاثة في عمان والمفرق - الاردن عن حاجتها الى :
1- Deputy Director - Operations
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
Across northern Jordan, IRC assists Syrian refugees and Jordanian host communities in achieving improvements in economic wellbeing, health, and safety. IRC operates in Amman, Mafraq, Zarqa and Irbid governorates, with offices in Amman and Mafraq; programming includes women’s protection and empowerment, livelihoods, and primary and reproductive health care. IRC also operates specialized child protection programs for unaccompanied and separated children in the country’s two largest Syrian refugee camps, Za’atari and Azraq. IRC Jordan’s portfolio is currently approximately $25 million.
The Deputy Director, Operations (DDO) plays a key role in the overall leadership and management of the IRC Jordan program. The day to day portfolio will include direct supervision of the operations teams including Supply Chain, Cash Unit and support to field level management, working with the Finance department and the Country Director (CD) on overall financial management. Secondary responsibilities will include working with the CD and program teams to ensure quality program support services according to IRC principles and donor guidelines and that these services are completed in a timely manner and within budget.
Reporting to the Country Director and serving as member of the Senior Management Team (SMT), the Deputy Director, Operations is expected to contribute to organizational strategic thinking, planning, and overall coordination efforts. This position has close working relations with the Finance Controller, Deputy Director Programs, Grants Coordinator as well as other program and region-based staff.
Staff Management, Learning & Development
Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
Hold high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
Promote and monitor staff care, well-being and self-care; approve and manage all time, attendance and leave requests to ensure adequate departmental coverage.
Offer leadership support for successful adherence by staff to IRC’s country and Global HR Operating Policies and Procedures.
Ensuring that the Supply Chain team meets the needs of the programs in a timely manner and does so in accordance with IRC policies and procedures,
Direct supervision of the Supply Chain Coordinator and oversight of all Supply Chain staff,
Verify that Supply Chain policies and procedures are documented, disseminated and consistently applied across the country program.
Ensure that compliance monitoring processes are developed and effectively implemented.
Assist the Supply Chain staff in developing and managing appropriate coordination mechanisms to ensure that all operational units are interacting well with each other, as well as with the Regional Unit, Global Supply Chain (GSC), the Country Office, across different field sites, and other IRC support entities.
Assist supply chain staff in partnering effectively and cooperatively with other units to improve planning and resource utilization. Work with program staff to ensure procurement planning and identification of operational support needs.
Ensure full proactive involvement of key processes with the finance department including Budget Versus Actual (BVA) report input and necessary information for operational budget accuracy.
In collaboration with the Finance Controller and CD, ensure systems are streamlined between HR, Administration, Supply Chain, Finance and Programs.
Provide input including operational risk analysis and recommendations to the Country Director and Finance Controller related to operations spending and effectiveness of in-country reporting and planning systems.
Ensure designated SC staff are trained and able to support partners as part of IRC’s partnership system (PEERS)
Work with field management teams in North of Jordan and in east Amman to ensure smooth running of operations in both areas of responsibility
Provide daily support (via daily calls, and at least 1 visit per week) to the Field Manager based in field offices, ensuring that program operation departments are managing workload in a timely manner;
Review the workload/priorities for the field operations team on a weekly bases (during the field visit), in order to ensure that priorities are met and resources are available to meet these priorities.
Provide guidance and support to ensure that program needs are met and delivered in a timely manner
Provide support to all field and program teams to ensure all field offices are functioning efficiently and transparently and in compliance with IRC procurement guidelines.
Provide support and supervision to the Cash Unit Manager to ensure smooth day to day running of operation
Ensure that cash unit’s CROPs are up to date and are being properly followed
Ensure that Cash Unit’s response time is in line with set targets
Provide support to Cash Unit Manager to ensure reconciliations are done in due time
Work with DDP to ensure program support and response to cash unit activities
Work with Cash Technical Unit to enhance the work of Cash Unit and build capacity of Cash Unit staff
Programs Support, Strategy and Business Development
Work with CD and DDs to identify opportunities for program expansion and support development of funding proposals.
Work with the CD and DDs on the Country Program Strategic Planning process.
Attend Project Cycle Meetings to ensure operational input and response during project implementation
Provide added support to program coordinators as required.
Ensure all new proposals have received thorough Operations review and appropriate operations platform is maintained
Key Working Relationships
Position Reports to: Country Director
Position directly supervises: Supply Chain Coordinator, Cash Unit Manager, senior field managers
Other Internal and/or external contacts: DD Programs, Financial Controller, Regional HR Director, Regional Security, Regional Supply Chain Director, Program Coordinators, Grants Coordinator, SSU team
Eight or more year’s progressive management and leadership experience with a leading INGO or International Organization.
Bachelors degree in relevant management or technical field. Master’s Degree in relevant field strongly preferred.
Experience managing country program teams with a diverse portfolio; knowledge of major donors (including USAID/PRM, ECHO/EC, DFID, UN Agencies).
Strong background in Supply Chain and Logistics.
Excellent leadership, people management, interpersonal and negotiation skills and a demonstrated ability to develop harmonious teams in cross cultural context.
Strong diplomatic skills. Ability to establish good working relationships with partners, donors and other stakeholders in a sensitive environment.
Top-tier written, presentation and verbal communication skills; ability to convey information effectively in English and Arabic.
Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
Very strong proficiency in MS Word, Excel, Outlook and PowerPoint is required.
English and Arabic fluency required.
The position is based in Amman with weekly travel within the country, and occasional international travel.
IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
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2- Finance Assistant
Background/IRC Summary: Founded in 1933, the International Rescue Committee is a world leading non-profit humanitarian organization providing relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression.
Job Overview/Summary: The Finance Assistant/Cashier is responsible to assist the Sr. Finance Officer and ensure that all accounts source records are properly and accurately recorded and all records are filed or stored in good order according to set guidelines and procedures. The Finance Assistant/Cashier is responsible for the proper security of cash disbursement and cash on hand in his/her possession.
The post holder will be expected to support other departments in the operation to ensure that the entire department complements the financial operation to enhance operation effectively.
Finance Assistant/Cashier should be an honest, hardworking and a reliable person.
Process and record daily financial transactions in the spread sheets, making sure that all ledgers are updated on daily basis.
Track program/travel and salary advances for all staff, making sure that all advances are cleared before the end of the month.
Prepare and post weekly spreadsheet transactions to general ledger.
Processing of bank and cash transactions.
Prepare cash forecast and Cash Transfer.
Receive Cash Refunds from staff and charge them back to proper account codes, making sure that the Receipt Voucher is signed by the Prior and approved by the Sr. Finance Officer.
Keep up to date records for staff program advances, to be reported to Sr. Finance officer to liquidate advances.
Ensure that all vouchers have all supporting documentation (approval notes, goods received notes, contracts, invoices, receipts, Stamped etc.), properly reviewed and approved by concerned personnel and copies of all records are filed.
Filing all finance records and makes it available for internal /external audit and review, and trace all documents (PRs, payments, checks, and service requests).
Helping with finance office clerk work such as photocopying and scanning.
Ensure that cash, checks, blank check books and other important documents are probably safe guarded in the office’s safe.
Monitoring cash usage and requirements and advising the Sr. Finance Officer of possible unusual activity
Maintain good relations with bank officials, Exchange offices, and other intermediaries to resolve problems.
To improve accounting processing and to highlight errors or omission for the observation of the Sr. Finance Officer
Disburse and Distribution Checks to the vendors and staff of Mafraq Office.
Prepare cash transfer requests on the direction of the Sr. Finance Officer to fulfill cash requirements of IRC’s offices in region.
Ensure compliance with IRC procedures and guidelines.
Responsible for all the financial records of Mafraq office and records received from main office.
Responsible for keeping record of all the archived records.
Participate in professional development activities, as needed or requested.
Perform other duties, as needed or requested.
To deputize the Finance Officer in day-to-day work during his/her absence.
Key Working Relationships:
Position Reports to: Senior Finance Officer
Position directly supervises: N/A
Indirect Reporting: N/A
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.
Internal: Support team (HR & SC) & program team
External: Suppliers & Bank
Education: Bachelor’s degree in Finance, Accounting or Advance Diploma in Accounting from recognized College/Institution
Work Experience: Minimum of two years of finance or accounting experience
Demonstrated Skills and Competencies:
University Degree in Finance or Accounting.
Approximately one year of relevant experience in professional accounting experience preferably with an INGO.
Extensive experience in working with computerized accounting system, MS Office, especially Excel, Win word and Email.
Has a good knowledge of Payroll, Staff’s Income Tax & Social Security
Very good command in Arabic and English, both writing and speaking.
Able to work under pressure, able to multitask, excellent team player and able to work in a multinational environment.
Language Skills: Fluency in English & Arabic
Certificates or Licenses: N/A
Working Environment: N/A.
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